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Across 1. A model addressing five domains—status, certainty, autonomy, relatedness, and fairness—that influence social behavior. 4. The condition within teams where members feel secure enough to take interpersonal risks without fear of negative consequences. 5. The craft of conveying ideas and values through structured, impactful narratives. 7. The capacity to understand and share the feelings of another. 8. This coaching technique shifts from hearing words to sensing emotions and intentions. 9. A leader who actively fosters diversity and ensures all voices are heard and valued. 14. This is the unexplored capacity within, waiting for the right conditions to manifest into achievement. 15. Distinct groups within a market categorized by unique needs and preferences. 17. This leadership quality balances asking versus telling. 18. The thinker who introduced a model explaining why organizations succeed by starting with "why." 19. Mental filters that quietly influence how inclusive (or not) we behave. 20. The fundamental abilities or qualities that consistently drive an individual’s effectiveness.

Down 2. Cognitive discipline involving identifying beliefs that lack support. 3. A continuous process where outcomes inform adjustments to improve future performance. 6. A critical thinking technique that involves identifying underlying beliefs, assessing evidence, and making reasoned judgments. 10. Fully concentrating and responding thoughtfully during communication. 11. The obligation to accept responsibility for one’s actions and outcomes. 12. Someone who nurtures growth through sharing insights gained from lived experience rather than directives. 13. Working jointly with others to achieve shared objectives. 16. An acronym for a feedback method that breaks down events into context, observable actions, and their effects.