1	Time management:		_____	The ability to bring others to your way of thinking without force or coercion is important in business.
2	Objectives		_____	a document that lists what steps must be taken in order to achieve a specific goal
3	Action planning, setting goals		_____	To spend your time in work wisely
4	Delegation		_____	The state or quality of being dedicated to a cause, activity, etc
5	Decision making		_____	Something I am going to do. A thing to aim for
6	Problem solving		_____	is the use of different types of interventions that are aimed at enhancing social relations and clarifying team members' roles.
7	Value awareness		_____	to find a peaceful solution to a disagreement
8	Conflict management		_____	The assignment of tasks to other people
9	Influencing and persuasion		_____	The process of finding a solution to a difficult or a complex situation.
10	Self-confidence		_____	is all about portraying a positive image of you. Represent yourself more positively, develop skills and find success.
11	Team building		_____	A feeling of trust in one's abilities, qualities, and judgement.
12	Positive thinking		_____	constructive, optimistic, or confident
13	Commitment		_____	A thinking process to identify the future course of action. Can be intuitive or rational
14	Presentation		_____	Have a set of principles that you believe in and work to. i.e. creating high level work, being punctual, providing best customer services.