1	Stakeholder concept		_____	Statistical methods for identifying the degree of difference between planned and actual performance or outcomes
2	Strategic management		_____	Average of data that adds factors to reflect the important of different values
3	Strategic planning		_____	Raw average of data that gives equal weight to all values, with no regard for other factors
4	Transformational leadership		_____	Process of setting goals and designing a path toward organizational success
5	Trend analysis		_____	Leadership style that focuses on challenging and developing members of an organization to attain long-range results through continuous evolution, improvement, or change, based on the leader's vision and strategy
6	Unweighted average		_____	System of actions that leaders take to drive an organization towards its goals and objectives
7	Value chain		_____	Statistical method that examines data from different point in time to determine if a variance is an isolated event or if it is part of a longer trend
8	Variance analysis		_____	The process by which an organization creates the product or service it offers to the customer
9	Weighted average		_____	Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities