1 | Judgmental forecasts | | _____ | Part of a service contract where the service expectations are formally defined |
2 | Knowledge management (KM) | | _____ | Decision-making tool in which a team determines critical characteristics of an successful decision; a matrix is used to score each alternative and compare results |
3 | Labor union | | _____ | Process of creating, acquiring, sharing, and managing knowledge to augment individual and organizational performance |
4 | Line units | | _____ | Organizational structure in which functional departments are grouped under major product divisions |
5 | Matrix structure | | _____ | "Snapshot" assessment of the availability of qualified backup for key positions |
6 | Mobile learning | | _____ | Group of workers who formally organize and coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called trade union |
7 | Multi-criteria decision analysis | | _____ | Attempt by a union to influence an employer by putting pressure on another employer, for example, a supplier |
8 | Organizational development | | _____ | Organizational structure that combines departmentalization by division and function to gain the benefits of both; results in some employees reporting to two managers rather than one, with neither manager assuming a superior role |
9 | Product structure | | _____ | Digitized instructional content delivered to wireless mobile devices (e.g., smartphones, tablet computers, notebooks, and digital readers) |
10 | Reduction in force (RIF) | | _____ | Work groups that conduct the major business of an organization |
11 | Replacement planning | | _____ | Process of enhancing the effectiveness and efficiency of an organization and the well-being of its members through planned interventions |
12 | Secondary action | | _____ | HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services |
13 | Service-level agreement (SLA) | | _____ | Use of information from past and present to predict future conditions |
14 | Shared services HR model | | _____ | Termination of employment of individual employees and groups of employees for reasons other than performance, for example, economic necessity or restructuring; also known as downsizing |