1	Nominal Group Technique		_____	Concept that stipulates that no individual is beyond the reach of the law and that authority is exercised only in accordance with written and publicly disclosed laws.
2	Nonverbals		_____	The benefit created when an organization meets its strategic goals; measure of usefulness, worth, or importance.
3	Online Analytical Processing (OLAP)		_____	Comparing the sizes of two variables to produce an index or percentage; commonly used to analyze financial statements.
4	Principled Negotiation		_____	Raw average of data that gives equal weight to all values, with no regard for other factors.
5	Ratio Analysis		_____	Type of analysis that starts with a result and then works backward to identify fundamental cause.
6	Reliability		_____	Technique in which participants each suggest ideas through a series of rounds and then discuss the items, eliminate redundancies and irrelevancies, and agree on the importance of the remaining items.
7	Root-Cause Analyis		_____	Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities.
8	Rule of Law		_____	Statistical methods for identifying the degree of difference between planned and actual performance or outcomes.
9	Scenario / What-If Analysis		_____	Statistical method that examines data from different point in time to determine if a variance is an isolated event or if it is part of a longer trend.
10	Social Intelligence		_____	Extent to which a measurement instrument measures what it is intended to measure.
11	Stakeholder Concept		_____	Ability to create connections or rapport with others.
12	Standard Deviation		_____	Average of data that adds factors to reflect the important of different values.
13	Transparency		_____	Distance of any data point from the center of a distribution when data is distributed in a “normal” or expected pattern.
14	Trend Analysis		_____	Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume, and speed.
15	Unweighted Mean		_____	Processing applications that store data in a multidimensional “cube,” which enables users to analyze data quickly in a variety of different ways.
16	Validity		_____	Statistical method used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved.
17	Value		_____	Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.
18	Value Chain		_____	Extent to which a measurement instrument provides consistent results.
19	Variance Analysis		_____	The process by which an organization creates the product or service it offers to the customer.
20	Weighted Mean		_____	Extent to which an organization’s agreements, dealing, information, practices, and transactions are open to disclosure and review by relevant persons.